Terms & Conditions
Effective Date: 22 May 2026
Welcome to Moonali. By accessing our website or purchasing from us, you agree to the following Terms & Conditions.
1. General
Moonali is a premium online clothing and innerwear brand based in Nepal. We reserve the right to update products, pricing, policies, or website content at any time without prior notice.
2. Orders & Payments
All prices are listed in NPR unless stated otherwise.
Orders are confirmed only after successful payment or order verification.
Moonali reserves the right to cancel suspicious, fraudulent, or fake orders.
3. Cash on Delivery (COD)
Cash on Delivery may not be available for customers with repeated failed or rejected orders.
4. Shipping & Delivery
Delivery times may vary depending on location and courier services. Customers are responsible for providing accurate shipping information.
Once an order is marked as delivered by the courier partner, Moonali will not be responsible for lost or stolen packages.
5. Returns & Exchanges
Due to hygiene reasons, innerwear products are not eligible for return or exchange once opened or used unless the item received is damaged, defective, or incorrect.
Customers must report damaged or incorrect items within 48 hours of delivery.
Products must remain unused and in original condition for eligible exchanges.
6. Sizing
Customers are encouraged to review the size chart carefully before placing orders. Slight measurement variations may occur.
7. Intellectual Property
All logos, designs, images, content, and branding used by Moonali are the intellectual property of Moonali and may not be copied or used without permission.
8. User Conduct
Users must not misuse the website, attempt unauthorized access, or engage in fraudulent activities.
9. Limitation of Liability
Moonali is not responsible for indirect damages, technical issues, delivery delays, or losses arising from the use of our website or products.
10. Privacy
Your use of our website is also governed by our Privacy Policy.
11. Contact Us
Moonali
📧 [email protected]
📍 Nepal
📱 @moonaliwaer
