Refund Policy
Effective Date: 22 May 2026
At Moonali, we strive to ensure customer satisfaction with every purchase. Please review our refund policy carefully before placing an order.
1. Refund Eligibility
Refunds are only applicable in the following cases:
damaged products,
defective items,
incorrect products delivered,
or orders cancelled before shipment confirmation.
Due to hygiene reasons, opened or used innerwear products are not eligible for refunds unless the product is defective or incorrect.
2. Refund Request Process
Customers must request a refund within 48 hours of receiving the order.
To request a refund, please provide:
order details,
clear product photos,
and a description of the issue.
3. Refund Approval
Once the issue is reviewed and approved, refunds will be processed accordingly.
Moonali reserves the right to reject refund requests if:
products show signs of use,
damage occurred after delivery,
or the request does not meet our policy conditions.
4. Refund Method
Approved refunds will be processed through:
the original payment method,
bank transfer,
or digital wallet, depending on the payment type used during purchase.
5. Refund Processing Time
Refunds may take 3–10 business days depending on payment providers or banking services.
6. Shipping Charges
Shipping charges are non-refundable unless the refund is caused by:
an incorrect product,
defective item,
or an error from Moonali.
7. Contact Us
For refund-related inquiries, please contact us:
Moonali
📧 [email protected]
📍 Nepal
📱 @moonaliwaer
